Frequently asked questions

EAP counseling is strictly confidential unless the individual signs a release of information or is dangerous to self or others. Counselors are required by law to report child or elder abuse they become aware of. EAP records are not a part of any Novant electronic medical records system.

All EAP counselors are, at a minimum, Masters level trained professionals. Our counselors come from a variety of backgrounds and training specialties.

Hours of operation vary based on the office you would like to use and the day of the week. Our regular work hours are Monday-Friday 8:30 to 5:00. There are days when earlier and later appointments are available. To schedule an appointment please call during regular work hours. For emergencies there is a counselor on call 24/7.

EAP services are free of charge to you and your immediate household members. It’s part of your benefit for being a Novant employee. There’s no need to bring your insurance card.

EAP does short-term solution-focused counseling for a number of issues such as depression, anxiety, stress management, marital or relationship problems, domestic violence, parenting and family problems, alcohol and substance abuse or grief and loss. EAP offers services to Novant employees and leaders to assist with crisis response, change, team building, and mediation.

For the initial appointment you will need to complete our intake form which takes about 5 minutes to complete. If you like, we can fax or email the paperwork ahead of time. We will also provide you with HIPAA information.

The EAP phone number is (800)828-2778. The scheduler will need to ask your name, what facility you work for, and what daytime phone number is best for getting in touch with you in case we need to reschedule an appointment.

EAP counseling involves sitting with the counselor and talking about the issues that concern you. The counselor will often lead the discussion in directions that help get to the root of what is occurring. Many times you will leave with strategies to assist you in resolving the issue.

Typical sessions are 50 minutes to an hour. Sessions for couples or 2 people are usually 75 to 90 minutes.