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Leaders

What Does Novant Health's Employee Assistance Program Do?


Life in the 21st century is fast-paced, stressful, and seems to change every day. Finding balance in one's life can be truly difficult. How does an employee/parent/spouse complete the big project for the boss, get to the kids pageant at school, and have quality time with their spouse? These challenges bring forth stress that can severely affect job performance and an individual's quality of life.

Novant Health EAP provides a multitude of services to assist employees and family members clarify and deal with personal, work, or health problems. Employees who enter the workplace each day free from issues of the previous day are going to be more focused, have greater safety, and improved performance.

For Employees


The Employee Assistance Program gives employees and their covered family members confidential, individual assistance with a wide range of personal and work-related issues that include:

  • workplace effectiveness 
  • enhancing communication skills
  • managing stress
  • drug or alcohol dependency
  • physical abuse
  • overcoming anxiety or depression
  • strengthening personal relationships 
  • coping with grief and loss
  • parenting issues and family conflicts

Other resources we can provide include


  • referrals to counselors and therapists 
  • referrals to support groups and organizations
  • financial counseling referral

For Management


Managers and supervisors benefit through special support services including:

  • Assistance in resolving difficult workplace issues
  • Training on a variety of topics
  • Debriefing staff [Critical Incident Stress Management] after crisis or loss situations in the workplace
  • Substance Abuse Professional [SAP] certified staff member
  • Coaching
  • Mediation Services

Counselors are available 24 hours a day, 7 days a week. The counseling staff is, at a minimum, trained at the master's degree level. As in the workplace, we provide a diverse counseling staff aware of the needs of clients from a variety of backgrounds.

How significant is the number of troubled employees in the workplace?


It is estimated that 10-15% of employees are troubled and half of these employees have problems that are drug or alcohol related.

Types of problems caused by a troubled employee

  • Absenteeism rates of 2 to 3 times higher than normal
  • Lowered productivity
  • Poor customer interaction
  • Increased safety hazards and accidents
  • Drug use and inappropriate behavior on the job
  • Decreased morale among employees

Benefits of your EAP

  • Reduced absenteeism
  • Increased productivity
  • Retention of valued employees
  • Containment of health-care costs
  • Early recognition and resolution to personal problems
  • Improved employee morale